1. Do I need to submit Fit & Proper criteria if I buy/intend to buy equity shares of more than 1% but less than 5% of the paid up equity share of the Company?

Every person who intends to acquire or make an arrangement or agreement for acquisition of equity shares amounting to more than 1% but less than 5% of the paid up equity share capital of the Company will be required to submit a self-certification for compliance with "Fit & Proper" criteria with the Company.

2. What is required to be done if I buy/intend to buy equity shares increasing to more than 5% or 10% of the paid up equity share of the Company or voting rights of the Company?

Every person who intends to acquire or make an arrangement or agreement for acquisition which will/ is likely to result in (i) the aggregate holding of such person, his relatives, associate enterprises and persons acting in concert, increasing to 5% or more of the paid up equity share capital of the Company or entitles him to exercise 5% or more of the total voting rights of the Company, or (ii) the aggregate holding of such person along with the persons acting in concert, increasing to in excess of 10% of the paid up equity share capital or voting rights of the Company, each such acquisition shall be subject to the prior approval of the IRDAI in accordance with the Guidelines.

3. What is the procedure to submit self-certification?

A self-certification for compliance with "Fit & Proper" criteria shall be filed with the Company in format as provided on the website of the Company at www.icicilombard.com/investor-relations along with the certified true copy of the document authorising the purchaser/acquirer authorised to purchase/ acquire the shares. The purchaser/ acquirer shall submit the self- certification for “Fit & Proper” criteria through email (investors@icicilombard.com) and send a physical copy (The Company Secretary, ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai-400 025). Such self certification shall be required to be filed each time when a purchaser/ acquirer intends to purchase/ acquire equity shares of 1% or more but less than 5% of the paid-up equity share capital of the Company.

1. How can I receive dividend electronically?

If you hold shares in physical form, please submit duly executed Bank Mandate Form to our RTA, along with cancelled cheque leaf / attested copy of bank statement bearing the name of the shareholder and self-attested copy of PAN card of all the shareholder for updation of bank account details. If you hold shares in demat form, you have to approach the Depository Participant with whom you have a demat account for updation of bank account details.

2. The validity of dividend warrant(s)/demand draft(s) have expired. What action am I required to take?

Shareholder(s) who have not encashed their dividend warrant(s)/demand draft(s) within the validity period i.e. three months from the date of warrant/DD may send request letter to our RTA enclosing the original dividend warrant(s)/demand draft(s).
As per SEBI circular dated April 20, 2018, the un-encashed dividend can be remitted by electronic transfer only. Hence, shareholders are advised to also submit duly executed Bank Mandate Form to our RTA along with cancelled cheque leaf / attested copy of bank statement bearing the name of the shareholder(s) and self-attested copy of -PAN card of all the shareholder for updation of bank details for payment of unencashed dividend.

3. Where can the status of unclaimed dividend not transferred to IEPF account be verified?

The Company has uploaded the details of unpaid and unclaimed dividend amounts lying with the Company on its website (https://www.icicilombard.com/investor-relations) , which can be accessed by the shareholders.

1. What happens to a dividend if not claimed within 7 years and the shares on which such dividend is not claimed?

Dividend lying in the Unpaid Dividend Account which remains unclaimed for a period of seven years is required to be transferred to the Investor Education and Protection Fund (IEPF). To ensure maximum disbursement of unclaimed dividend, the Company is sending reminders to the concerned shareholders from time to time, before transfer of unclaimed dividend to IEPF.
The Company requests the concerned shareholders to lodge the claim with RTA for unpaid dividend amounts.
The unclaimed dividend for FY2010-11 has been transferred to IEPF.Pursuant to the provisions of Section 124 of the Companies Act, 2013, all shares in respect of which dividend has not been claimed for seven consecutive years or more shall be transferred by the Company to IEPF.

2. What is the process to claim the dividend and shares which have been transferred to IEPF?

Pursuant to Section 124(6) and Section 125(4) of the Companies Act, 2013, entitles a claimant to claim the shares and dividend which have been transferred to IEPF. The procedure for claim is detailed below:

• Download Form IEPF-5 from the website of IEPF (http://www.iepf.gov.in) for filing the claim for refund. Read the instructions provided on the website/instruction kit along with the e-form carefully before filling the form.
• After filing the form, save the same on your computer/laptop and submit the duly filled form by following the instructions given in the upload link on the website. On successful uploading, an acknowledgement will be generated indicating the SRN. Please note the SRN for future tracking of the form.
• Take a printout of the duly filled IEPF-5 and the acknowledgement issued after uploading the form.
• Submit the hard copy of Form IEPF-5, duly signed alongwith the copy of acknowledgement and the following documents to Nodal Officer (IEPF) of the Company at its registered office in an envelope marked “Claim for refund from IEPF Authority

1. Claimant has to send the attachments prescribed below to Nodal Officer (IEPF) of the company at its registered office in an envelope marked “claim for refund from IEPF Authority” for initiating the verification for claim:
   1. Print out of duly filled and uploaded claim form IEPF-5; with claimant signature and if joint holders are involved than the Form should be signed by all the joint holders
   2. Copy of acknowledgement generated after uploading the claim Form IEPF-5
   3. Indemnity Bond (original) with claimant signature to be executed :
      • On a non-judicial Stamp Paper of the value as prescribed under the Stamp Act (According to State) if the amount of the claim is ? 10,000 or more. Please ensure to enter date, place and Signature of claimant and witness
      • On a plain paper if the amount claimed does not exceed ? 10,000
      • In case of refund of shares, on a non-judicial Stamp Paper of the value as prescribed under the Stamp Act.
   4. Advance Stamped receipt (original) with signature of claimant and two witnesses.
   5. In case of refund of matured deposit or debenture, or bonds, or where shares (in physical form) are claimed original certificate thereto
   6. Copy of Aadhaar Card of the claimant and if joint holders are there, Copy of Aadhar card of all the joint holders
   7. Proof of entitlement (certificate of share/interest warrant/dividend warrant, Application No. etc.)
   8. Original Cancelled Cheque leaf
   9. Copy of Passport, OCI and PIO card in case of foreigners and NRI
   10. Copy of PAN Card (mandatory in case of claim for shares)
   11. Client Master List of Demat A/c of the claimant
   12. In case any Joint holder is deceased, Copy of Death certificate to be attached.
   13. Other optional documents, (if any)
2. Remember that submission of documents to the Company is necessary to initiate the refund process
3. Claim forms completed in all aspects will be verified by the Company and a verification report will be submitted to IEPF Authority.
4. Basis the same, in respect of approved applications:
   • Dividend amount claimed will be transferred by IEPF Authority to bank account provided by the claimant
   • Shares claimed will be credited to the demat account of the claimant by IEPF Authority

1. I want to register/update my email address for getting communications from the Company such as notice of AGM, Annual Report and Dividend intimation advice in electronic mode?

For shares held in physical form, please submit a request letter duly signed by the first holder to our RTA for registration/updation of email id. Please quote your folio number. For shares held in demat form, please update the email id with your depository participant.

2. What is the procedure to register PAN details with the Company?

If you hold shares in physical form, please submit a request letter to our RTA quoting the folio number and accompanied by self-attested copy of PAN card of all the joint holders.
If you hold shares in demat form, you have to approach the Depository Participant with whom you have a demat account for registration of PAN details.